Uspostava kontrole kvalitete u Zavodu za javno zdravstvo Sisačko-moslavačke županije

undergraduate thesis

• Title (english): Establishment of quality control at the Institute for public health of Sisak moslavina county
• Author: Marko Vladušić
• Mentor: Dinko Puntarić (mentor)
• Committee member: Anita Begić Hadžipašić (predsjednik povjerenstva)
• Committee member: Dinko Puntarić (član povjerenstva)
• Committee member: Ivan Jandrlić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Metallurgy; Sisak
• Defense date and country: 2023-02-21, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Interdisciplinary Technical Sciences

Abstract

Upravljanje kvalitetom u poslovanju je dinamična kategorija koja se mora kontinuirano usavršavati i nadopunjavati. Jedna od mogućnosti nadogradnje je i implementacija potpuno novih modela za sustave upravljanja kvalitetom. Poduzeća u suvremenom poslovanju sve veću pažnju pridaju kvaliteti. Ista praksa sve je više prisutna i u javnim institucijama. Razlog tome je što su prepoznate brojne prednosti koje proizlaze iz upravljanja kvalitetom u javnim ustanovama.
Da bi se na učinkovit način upravljalo kvalitetom, bitno je u upravljanje uključiti ISO 9001 normu, odnosno potrebno je u upravljanje kvalitetom uključiti načela koje propisuje ISO. Na taj način se može osigurati da se kontinuirano radi na poboljšanju. Jedan od načina na koji se može kvalitetno implementirati ISO 9001 je kroz potpuno upravljanje kvalitetom te kroz PDCA ciklus, odnosno kroz procesni pristup upravljanju kvalitetom i šest sigmi. Ovim pristupom poboljšava se kvaliteta svih poslovnih procesa što posljedično dovodi do većeg zadovoljstva kako vanjskih tako i unutarnjih dionika. Ovaj način uspostave kvalitete može se primijeniti i na Zavod za javno zdravstvo.

Abstract (english)

Quality management in business is a dynamic category that must be continuously improved and supplemented. One of the upgrade options is the implementation of completely new models for quality management systems. Companies in modern business pay more and more attention to quality. The same practice is increasingly present in public institutions. The reason for this is that the numerous advantages resulting from quality management in public institutions have been recognised.
In order to effectively manage quality, it is necessary to include the ISO 9001 standard in management, that is, it is necessary to include the principles prescribed by ISO in quality management. In this way, it can be ensured that there is continuous improvement. One of the ways in which ISO 9001 can be effectively implemented is through complete quality management and through the PDCA cycle, that is, through a process approach to quality management and six sigma. This approach improves the quality of all business processes, which consequently leads to greater satisfaction of both external and internal stakeholders. This method of establishing quality can also be applied by the Institute of Public Health.

• Keywords: kontrola kvalitete; kvaliteta; Zavod za javno zdravstvo
• Keywords (english): quality control; quality; Institute for Public Health
• Language: croatian
• URN:NBN: urn:nbn:hr:115:226223
• Study programme: Title: Occupational safety, health and environment; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (bacclauresus/baccalaurea) inženjer/inženjerka sigurnosti, zdravlja na radu i radnog okoliša (sveučilišni/a prvostupnik/prvostupnica (bacclauresus/baccalaurea) inženjer/inženjerka sigurnosti, zdravlja na radu i radnog okoliša)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2023-02-09 22:38:54